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Where can you find us
Europe
Belgium, Croatia, Cyprus, Czech Republic, Germany, France, Iceland, Italy, Greece, Lithuania, Malta, Makedonia, Montenegro, Netherlands, Poland, Portugal, Romania, Serbia, Slovenia, Spain, Switzerland , Turkey, United Kingdom
America
Brazil, Canada, Chile, Colombia, Costa Rica, El Salvador, Equator, Honduras, Mexico, Panama, Paraguay, Peru, Uruguay
Middle East
Iraq, Israel, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, United Arab Emirates
Asia
Azerbeijan, India, Indonesia, Kazakistan, Kyrgystan, Philippines, South Korea
Africa
Angola, Benin, Egypt, Gabon, South Africa, Tunis, Namibia
Frequently Asked Questions
Do I have to register to make a purchase?
It is not mandatory, but it is recommended, as you will be able to access exclusive discounts, view your purchase history, and speed up the management of your orders.
What products can I find on marshmallow-concept.com?
marshmallow-concept.com is the official online store of Marshmallow, where you can find our Back to School, Travel Bags, Stationery, and Accessories collections for school, office, and home, organized and designed for different customer profiles.
Can I cancel my order?
Yes, you can cancel your order as long as it has not been prepared (i.e., is still being processed) and has not left our warehouse. To do so, please contact our Help channel as soon as possible.
Please note that during sales, Christmas, special promotions, and high-demand periods, no changes to delivery address or order cancellations will be accepted.
I Received a Manufacturing Defect Item
All products sent through marshmallow-concept.com are carefully inspected to avoid such situations.
If your order has a defect, please contact our Help channel as soon as possible. Once the request is accepted, the item must be delivered to the agreed address and time.
Within a maximum of 14 days, you will receive a refund using the same payment method you used to complete the purchase.
We are a best-selling brand in more than 50 countries
1. Organizer
The #SweetPoseChallenge contest is organized by Marshmallow Concept, a brand owned by United Brands and DKT, with headquarters at Rua Professor Correia de Sá 295, 4445-570. It can be contacted via the emails marketing@dkt.pt and info@dkt.pt, and through the official Instagram page @marshmallow.concept.official.
2. Contest Description and Participation Mechanism
The #SweetPoseChallenge is a social media contest promoted by Marshmallow Concept, inviting participants to perform their most fun and creative pose with their Marshmallow backpack.
How to participate:
Take your funniest or most creative photo or video with your Marshmallow backpack;
Follow the official Instagram page @marshmallow.concept.official;
Post your photo or video on your public Instagram profile;
Include the hashtag #SweetPoseChallenge in the caption.
Participation is free and implies full acceptance of these terms and conditions.
3. Winner Selection Criteria
Entries will be evaluated based on the following criteria:
Originality of the pose;
Creativity of the photo or video;
Alignment with the fun and “sweet” spirit of the Marshmallow brand.
Up to 200 winning entries may be selected, depending on the quality and creativity of the submitted content.
4. Jury and Evaluation Process
Entries will be reviewed by an internal panel from the Marshmallow Concept team, composed of members of the brand’s marketing and communication departments.
The evaluation period will run from 1 May to 31 December 2026, with winners expected to be announced by 20 January 2027 through the brand’s official social media channels.
5. Prizes and Delivery Conditions
Winners will receive exclusive Marshmallow Concept prizes, including cups, lunch boxes, accessories, keychains, among others.
Prizes are personal and non-transferable and cannot be exchanged for cash.
Delivery will be made by postal service, and winners will be contacted directly via Instagram private message to arrange shipping.
6. Participation Period
The contest runs from 01/05/2026 to 31/12/2026.
Entries submitted outside this period will not be considered valid.
7. Personal Data Protection
Marshmallow Concept will collect and process only the personal data strictly necessary for the management of the contest and prize distribution, including Instagram usernames and winners’ contact details.
All data will be processed in accordance with the General Data Protection Regulation (GDPR) and used exclusively for purposes related to this contest.
Data will be deleted after the conclusion of the contest.
Participants may exercise their rights of access, correction, or deletion of their data via marketing@dkt.pt.
8. Final Provisions
The organizer reserves the right to disqualify any entries that do not comply with these terms, contain offensive content, or infringe third-party rights.
Marshmallow Concept also reserves the right to modify these terms or cancel the contest due to force majeure, ensuring transparency and proper communication of any changes.
Ready, set… pose! 🍬
Show your sweetest side and join the #SweetPoseChallenge!
